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Associate IT Support Technician

Leonardo DRS is a leading supplier of integrated products, services, and support to military forces, intelligence agencies, and prime contractors worldwide. Focused on defense technology, we develop, manufacture and support a broad range of systems for mission critical and military sustainment requirements, as well as homeland security.
Headquartered in Arlington, VA, the Company is a wholly owned subsidiary of Leonardo S.p.A. which employs more than 70,000 people worldwide. We offer a competitive compensation package and a business culture, which rewards performance. For additional information on DRS, please visit our website atwww.leonardodrs.com.
Job Location: West Plains, MO
Position Summary:
As an Associate IT Support Technician, you support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. Troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required.
Duties and Responsibilities:
Support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. Troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required
Evaluate, prioritize and respond to service requests with a resolution
Perform analysis and diagnosis of routine PC problems for end users, and recommend and implement solutions
Install, configure, test, maintain, monitor, and troubleshoot end user workstation software/hardware, networked peripheral devices, and networking software/hardware products
Develop and maintain an inventory of all IT assets including history of hardware failure, repair, installation and removal
Construct, install, and test customized configurations based on various platforms and operating systems
Monitor and test PC performance and provide statistics and reports
Perform PC, hardware and peripheral equipment improvements, upgrades, and repairs
Maintain communications with end users to ensure systems continually meet business needs
Under supervision, perform periodic system maintenance
Place vendor service calls when necessary to resolve hardware or software failures
Coordinate with end users and technical staff to implement and maintain systems that utilize industry best practices to meet business objectives, while maintaining the security and integrity of the data, system and network
Generate metrics, project status reports and operating status reports for management and team members
Provide service desk and technical support to users
Perform routine problem analysis and resolution design for systems and applications
Support, communicate, reinforce and defend the mission, values and culture of the organization
Maintain timely and accurate helpdesk records using the ticket management system
Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
Accomplish organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Protect organization's value by preserving the confidentiality of information
Basic Qualifications:
High School Diploma or GED
Understanding of current principles and practices of IT support and ability to work closely with users and other IT professionals to identify, analyze and resolve system problems
Understanding of and/or experience in Help Desk functionality and IT maintenance procedures
Experience with consulting and/or customer service
Strong verbal, written and interpersonal communication skills
Ability to work independently as well as cooperatively in a team-oriented environment
Ability to successfully interact with other IT professionals and end-users
Strong analytic and problem-solving skills
Is open and responsive to change and demonstrates a commitment to the process of continuous improvement by identifying and responding actively and with sensitivity to the needs of all customers
Must be able to work 12-8 pm split shift
Must be able to travel approximately 10% of the time
Leonardo DRS, Inc. and its subsidiaries and affiliates are equal opportunity employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. #CRP


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